Experienced Customer Success leader, with a proven track record of driving client retention and growth.
INQR-8987 has worked for a number of leading SaaS providers with a focus on existing enterprise level business.
Core duties have included overseeing end-to-end commercial processes and developing accounts by increasing platform usage and feature adoption through education and stakeholder engagement.
He has experience in creating and implementing processes that have allowed him to scale Customer Success activities, building internal advocacy and solving client problems along the way.
Ultimately this leads to an increase in customer happiness and value, a strengthening of vendor-customer relationships and expansion of the CS operations that he has contributed towards.
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